Privacy Policy

1. Introduction and Scope

nono4 ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website at https://nono4.cam, create an account, or use any of our gaming and betting services (collectively, the "Services").

This Privacy Policy applies to all users and visitors of the nono4 platform, including residents of Indonesia and any other jurisdictions where our Services are accessible. By using nono4 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you should immediately discontinue use of our Services and refrain from creating or accessing a nono4 account. We recommend that you review this Privacy Policy regularly, as we may update it from time to time to reflect changes in our practices, legal requirements, or business operations.

2. Data Controller Information

For the purposes of applicable data protection laws, nono4 is the data controller responsible for your personal information. This means we determine the purposes and means of processing your personal data and are accountable for compliance with data protection principles.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: "Data Protection Inquiry" or "Privacy Question"
• Website: https://nono4.cam

We aim to respond to all privacy-related inquiries within 10 business days. For urgent matters involving suspected data breaches or unauthorized access to your account, please contact us immediately through our 24/7 live chat support.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with nono4, participate in promotions, or contact customer support, you directly provide us with personal information, including:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, gender, nationality, and identification document numbers (Indonesian KTP, passport, or driver's license).
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code), and any alternative contact details you provide.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account details), payment card information (card number, expiration date, CVV code), and transaction history.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, and any other authentication credentials you create.
• Verification Documents: Copies of government-issued photo identification (KTP, passport), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and payment method verification documents.
• Communication Records: Content of emails, live chat conversations, support tickets, feedback forms, survey responses, and any other communications you send to nono4.

3.2 Information Collected Automatically

When you access or use nono4 Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar technologies:

• Device Information: Device type (desktop, tablet, mobile phone), operating system and version, browser type and version, screen resolution, device identifiers (IP address, device ID), and hardware specifications.
• Usage Data: Pages visited, time spent on each page, links clicked, games played, bet amounts and frequencies, deposit and withdrawal patterns, navigation paths through our website, referring URLs, and search queries within our platform.
• Location Data: Your IP address-derived location (country, region, city), and with your consent, precise GPS coordinates from mobile devices to verify you are accessing our Services from within permitted jurisdictions.
• Cookie Data: Unique identifiers stored in cookies, session IDs, authentication tokens, preference settings, and other data stored through browser cookies and similar technologies (see Section 10 for detailed cookie information).

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Identity Verification Services: Information from third-party identity verification and fraud prevention providers who confirm your identity, verify document authenticity, and screen against sanctions lists and politically exposed persons (PEP) databases.
• Payment Processors: Transaction status, payment confirmation details, and fraud risk assessments from banks, e-wallet providers, and payment gateway partners who process your deposits and withdrawals.
• Game Providers: Gameplay statistics, bet details, game outcomes, and player behavior data from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, etc.) whose games are integrated into the nono4 platform.
• Affiliate Partners: Referral source information and marketing attribution data if you were referred to nono4 through an affiliate link or promotional campaign.

4. How We Use Your Information

nono4 uses your personal information for the following purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your nono4 account
• Verifying your identity and age to comply with legal requirements (21+ verification for Indonesian residents)
• Processing your deposits, withdrawals, and payment transactions
• Enabling you to access and play games, place bets, and participate in promotions
• Managing your account preferences, limits, and settings
• Providing customer support and responding to your inquiries

4.2 Legal and Regulatory Compliance

• Complying with know-your-customer (KYC) and anti-money laundering (AML) regulations
• Detecting, investigating, and preventing fraud, cheating, collusion, and other prohibited activities
• Monitoring compliance with our Terms and Conditions
• Responding to legal obligations, court orders, and requests from regulatory authorities
• Maintaining records required by applicable gambling, financial, and data protection laws
• Reporting suspicious transactions to Indonesian financial intelligence units when required

4.3 Security and Risk Management

• Protecting our platform against unauthorized access, hacking, and technical attacks
• Detecting and preventing bonus abuse, multi-accounting, and terms violations
• Analyzing transaction patterns to identify money laundering and fraud risks
• Implementing responsible gaming measures and identifying problem gambling patterns
• Conducting security audits and risk assessments

4.4 Communications and Marketing

• Sending transactional emails (account confirmations, deposit receipts, withdrawal confirmations, password resets)
• Providing customer service responses and support communications
• Sending promotional offers, bonuses, and marketing communications (only with your consent, and you may opt out at any time)
• Delivering personalized content and game recommendations based on your preferences and play history
• Conducting customer satisfaction surveys and requesting feedback

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve website design, navigation, and user experience
• Testing new features, games, and services
• Conducting statistical analysis and market research
• Optimizing platform performance, loading speeds, and mobile responsiveness
• Identifying popular games and betting preferences to inform content strategy

5. Legal Basis for Processing

Under applicable data protection laws, we process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (the Terms and Conditions you agreed to when creating your account). This includes account management, payment processing, game provision, and customer support.
• Legal Obligation: Processing is necessary to comply with legal requirements such as age verification, anti-money laundering regulations, tax reporting obligations, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security measures, platform improvement, analytics, and direct marketing (where not overridden by your privacy rights).
• Consent: For certain processing activities such as optional marketing communications, precise location tracking, and non-essential cookies, we rely on your explicit consent which you may withdraw at any time.

6. Information Sharing and Disclosure

nono4 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateway companies that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.).
• Identity Verification Providers: Third-party services that verify your identity documents, check sanctions lists, and perform fraud screening.
• Game Providers: Software companies that supply casino games and betting platforms (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.).
• Technology Infrastructure Providers: Cloud hosting services, content delivery networks (CDNs), database management services, and cybersecurity providers.
• Customer Support Tools: Live chat software providers, email services, and ticketing systems used to deliver customer support.
• Analytics and Marketing Services: Analytics platforms, marketing automation tools, and advertising networks (only for non-personally identifiable aggregate data where possible).

6.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, courts, regulators, and legal advisors when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gambling regulations, anti-money laundering laws, or tax obligations
• Necessary to investigate suspected fraud, criminal activity, or terms violations
• Necessary to protect our legal rights, property, or safety, or those of our users and the public
• Required in connection with a legal dispute, investigation, or regulatory inquiry

6.3 Business Transfers

If nono4 undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

6.4 With Your Consent

We may share your information with third parties not listed above when we have obtained your explicit consent to do so.

7. Data Security Measures

nono4 implements robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Socket Layer / Transport Layer Security) encryption, the same standard used by banks and financial institutions.
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt, Argon2, or similar). We never store passwords in plain text.
• Access Controls: Personal data is accessible only to authorized nono4 employees and contractors who need access to perform their job functions, and they are bound by strict confidentiality obligations.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external attacks.
• PCI-DSS Compliance: Our payment processing partners are certified to Payment Card Industry Data Security Standards (PCI-DSS), ensuring secure handling of payment card information.
• Data Segregation: Sensitive data such as financial information and identification documents are stored in segregated databases with enhanced security controls.
• Regular Security Testing: We conduct regular vulnerability assessments, penetration testing, and security audits performed by independent third-party security experts.
• Incident Response: We maintain a data breach response plan to quickly identify, contain, and mitigate any security incidents, and we will notify affected users in accordance with applicable laws.

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices and protect your data to the best of our ability.

8. Data Retention and Storage

nono4 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Active Accounts: We retain your account information and transaction history for as long as your account remains active and you continue to use our Services.
• Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with financial record-keeping requirements, tax obligations, anti-money laundering regulations, and to resolve disputes or enforce our Terms and Conditions.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list indefinitely to ensure we do not inadvertently contact you again.
• Self-Excluded Accounts: For accounts closed due to self-exclusion for responsible gaming reasons, we retain identifying information for the duration of the self-exclusion period plus an additional period as required by responsible gaming regulations to prevent circumvention through new account creation.

8.2 Data Storage Locations

Your personal information may be stored and processed in servers located in various countries, which may have data protection laws different from those in Indonesia. We ensure that all data transfers comply with applicable data protection regulations and that adequate safeguards are in place (see Section 11 on International Data Transfers).

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your nono4 account dashboard. For additional information not available through your account, you may submit a written request to our Data Protection Officer.

9.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your account settings. For changes to verified information (name, date of birth), you may need to provide supporting documentation.

9.3 Right to Erasure (Right to be Forgotten)

In certain circumstances, you may request deletion of your personal information. However, this right is not absolute and may be limited by our legal obligations to retain data for regulatory compliance, fraud prevention, dispute resolution, and enforcing our Terms and Conditions. If you request deletion, we will delete or anonymize your data where legally permissible.

9.4 Right to Restrict Processing

You may request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests while we verify your request.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

9.6 Right to Object

You may object to processing of your personal information based on our legitimate interests, including processing for direct marketing purposes. If you object to marketing communications, we will cease such processing unless we have compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. We may request verification of your identity before processing your request to ensure security. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive.

10. Cookies and Tracking Technologies

nono4 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences, login status, and other information across browsing sessions.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including authentication, security, and load balancing. These cookies cannot be disabled without severely affecting your ability to use our Services.
• Functional Cookies: Enable personalized features such as language preferences, timezone settings, game favorites, and account dashboard customization.
• Performance and Analytics Cookies: Collect information about how you use our website, which pages you visit, and any errors you encounter. This data is aggregated and used to improve platform performance and user experience.
• Marketing and Advertising Cookies: Track your browsing habits to deliver personalized advertisements and promotional offers. These cookies may also be used for affiliate attribution and campaign performance measurement.

10.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain features of our platform. Essential cookies cannot be disabled without losing core functionality. To manage non-essential cookies, you can adjust your settings in the cookie consent banner displayed on your first visit to nono4.

11. International Data Transfers

nono4 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. Some of these countries may have data protection laws that differ from Indonesian laws.

When we transfer your personal data internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including:

• Transferring data only to countries recognized as providing adequate data protection
• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers and partners implement equivalent security standards
• Conducting regular audits of data processing activities

By using nono4 Services, you acknowledge and consent to the international transfer and processing of your personal information as described in this Privacy Policy.

12. Children's Privacy

nono4 Services are strictly for adults aged 21 years and older in accordance with Indonesian law. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from someone under the legal gambling age, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to nono4, please contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

nono4 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Sending an email to your registered email address
• Displaying a prominent notice on our website homepage
• Updating the "Last Updated" date at the top of this Privacy Policy

Your continued use of nono4 Services after notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of our Services and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Question"
• Live Chat: Available 24/7 through your account dashboard
• Website: https://nono4.cam

Our Data Protection Officer and customer support team are available to assist you with privacy-related inquiries in both Indonesian and English. We aim to respond to all privacy inquiries within 10 business days.

If you are not satisfied with our response to your privacy complaint, you may have the right to lodge a complaint with your local data protection authority.